Airpods Pro 2 Apple Care Claim Rejected as Extreme Damage

AirPods Q&A
1

Hi na,
I have purchased airpods pro 2 on Nov 2023 in iPlanet and my airpods is also having apple care till 2025 .Last Month my airpods Left Side Bud got broken into two pieces due to accidental damage and i have visited the neary by apple care and given those items to them and they have told that we will be sending this item to banglore. After that 1 have waited for one week aprroxmately after 1 week i have visited the apple care to collect the product but the issuse was the broken airpods not changed they have resened the same broken airpods.

I have asked for a reason and they have been telling that it has extreme damage so the apple will not take response for this kind of damage so the apple cannot be able to change the device.

After that i have called the apple customer care and spoken to them after that they have been asked for the bll copy,image of the broken airpods etc and i have submitted all the details which they are asking after some time they had a spoken to some senior persons and atlast they are also telling the same reason which they have told.

I have asked for a final solution they are just telling to buy a new left side bud. Is there any rules or conditions to be followed while getting accidental damage. And in Any of the apple blogs they havent been mentioned any rule or condtions for the apple care that only certain or minimum amount damage will be getting replaced.

I have asked these questions to them they are just speechless and telling we dont have any more options and repeatedly they have been telling to buy a new one.

I have attached the broken parts please check that once and What’s your suggestion about this ?

Is there any solution?

Skype_Picture_2024_12_16T07_05_00_330Z
Skype_Picture_2024_12_16T07_05_00_330Z1529Ă—1075 465 KB

Please let me know

2

Was checking for possible explanation and couldnt find any related sources bro. that extreme damage scenario is something that we cannot test the product is actually original or not. but what if, the case and one more airpods also damaged and this one bud is damaged too much?

Can you check with a service technician whether if the damage caused too much for one bud and the entire case mild damages, will that be eligible for full airpods replacement when you pay the claim service fee 2500?

3

Yeah as Robin bro said, it’s difficul to identify whether the product is original or duplicate. In one yt video they said that the serial number on the airpods should be visible if it’s not then there won’t be any claims acceptable so who r planning to break it and buy it on purpose then they should consider this as well

4

In My Case The Full Case and Right Side Bud Never got damaged Only the Left Side Bud got damaged and but once i given in service center they automatically changed the case and right side bud in free of cost but once i ask for the left side bud they told to buy a new one which is Something 10k

5

Go to another dealer bro - I had a issue with my Apple Pencil charge retention, I took it to aptronics they said “we can’t do anything because your apple pencil’s tip is worn out” . Then I took it iplanet, they took photos of the pencil and replaced it completely within a week, no questions asked

1 Like
6

full airpods replacement should be claimed in case of even one bud damage bro. that could have helped. service technicians should consider suggesting that when we do applecare+ claims.